Multi-Branch Feedback Platform
BranchPulse
Multi-Branch Customer Feedback & Analytics Platform
A centralized platform for collecting and comparing customer satisfaction across supermarket branches.
BranchPulse
Multi-Branch Customer Feedback & Analytics Platform
The system behind the interface.
A centralized platform for collecting and comparing customer satisfaction across supermarket branches.
The operating problem
Paper feedback and disconnected branch responses provided limited visibility and delayed management action.
The digital response
Unique QR surveys per branch, configurable forms, real-time dashboards, response logs and branch performance rankings.
Signature capabilities
Unique branch QR codes
Custom survey builder
Real-time satisfaction metrics
Branch ranking
Detailed response logs
English and Arabic
How the platform moves work forward
Visit
The customer completes a branch interaction.
Scan
A checkout QR opens the localized survey.
Respond
Feedback and ratings are submitted.
Classify
Responses are assigned to branch and questions.
Compare
Dashboards reveal trends and rankings.
Act
Management addresses service opportunities.
One product, multiple operating layers
Collection
- QR
- Public forms
- EN/AR
- Validation
Survey
- Questions
- Ratings
- Branch assignment
- Status
Analysis
- Dashboards
- Trends
- Ranking
- Comparison
Control
- Roles
- Exports
- Audit
- Settings
Inside the product
BranchPulse
Multi-Branch Customer Feedback & Analytics Platform
BranchPulse
Multi-Branch Customer Feedback & Analytics Platform
BranchPulse
Multi-Branch Customer Feedback & Analytics Platform
Operational value
Management can compare locations, identify service issues and take data-driven action from one dashboard.
Replaces delayed paper-based feedback.
Makes branch performance directly comparable.
Creates a consistent bilingual feedback journey.
Turns responses into visible operational priorities.