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DIGITAL PRODUCT CASE STUDY

Restaurant Commerce

DineOps

PWA Ordering & Restaurant Operations System

A multi-branch restaurant system connecting customer ordering with POS, kitchen, order status and delivery.

Built for Baladi Restaurant LLC
Platform Restaurant Operations OS
Year 2026
Status Active digital product
DineOps — Restaurant Operations OS
Installable PWA ordering WhatsApp Commerce Kitchen Display System Order Status Screen Multi-branch management Delivery and push notifications
01 / Overview

The system behind the interface.

A multi-branch restaurant system connecting customer ordering with POS, kitchen, order status and delivery.

Platform Restaurant Operations OS
Built for Baladi Restaurant LLC
Scope Commerce Architecture & Development
02 / Challenge & Response
01

The operating problem

Customer orders, kitchen communication, branch menus and delivery updates required one connected operational workflow.

02

The digital response

A PWA-ready platform with menu customization, WhatsApp ordering, POS, KDS, order status screens, delivery management and push alerts.

03 / Capabilities

Signature capabilities

01

Installable PWA ordering

02

WhatsApp Commerce

03

Kitchen Display System

04

Order Status Screen

05

Multi-branch management

06

Delivery and push notifications

04 / Workflow

How the platform moves work forward

01

Browse

Customers select menu items and options.

02

Order

Checkout occurs in the PWA or WhatsApp.

03

Accept

The branch confirms and routes the order.

04

Prepare

KDS coordinates kitchen execution.

05

Release

OSS or delivery receives the prepared order.

06

Complete

Status, communication and analytics update.

05 / Architecture

One product, multiple operating layers

01

Customer

  • Menu
  • Cart
  • PWA
  • WhatsApp
02

Order

  • POS
  • Online orders
  • Statuses
  • Payments
03

Kitchen

  • KDS
  • Preparation
  • Instructions
  • OSS
04

Operations

  • Branches
  • Delivery
  • Offers
  • Analytics
06 / Product Screens

Inside the product

01 Operations Dashboard
02 Kitchen Display
03 Delivery Control
07 / Impact

Operational value

Customer ordering and restaurant operations become faster, traceable and manageable across multiple branches.

PWA Installable ordering
KDS Kitchen workflow
LIVE Order status
01

Connects customer ordering with kitchen execution.

02

Creates one status language across POS, KDS and delivery.

03

Supports branch-specific WhatsApp and operational control.

04

Provides an installable experience without app-store dependency.

08 / Technology

Technology by responsibility

01

Application

Laravel PHP MySQL REST API
02

Experience

PWA Service Worker Push API RTL
03

Operations

POS KDS OSS Role ACL
04

Integrations

WhatsApp API Multi-Gateway CSV/PDF Export
Strategy, product design and engineering by Destpeka Digital. Start a Project
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